The process works as follows: after a customer completes a vehicle purchase online, he or she can opt for home delivery or pick-up from the vending machine. They are given an oversized, customized coin that they drop into a slot at the vending location. Once the coin is dropped, the coin initiates the retrieval process which consists of a robotic arm that grabs the customer’s purchased car. When the car comes down on the lift, it is transferred to a different robot that drives it down a hallway and parks it in a delivery area. At this point, the customer is free to take it and drive it home.
Even if you don’t live in Nashville, Carvana will subsidize $200 of your airfare and give you a white glove ride from the airport to the vending machine. The entire car vending experience is digitally recorded and handed to you for future social sharing when you’re finished with the transaction.
Also, Carvana has done away with the no return policy that dominates most car dealerships. When a customer purchases a used car from Carvana, they have a 7 -day return policy. The customer is free to return the car during the week if it doesn’t meet their expectations.